Privacy Policy | Bonza96 Casino

Information we may collect

The information collected depends on how you interact with Bonza96 Casino and the services you use. We only seek information that is reasonably relevant to operating an online casino, meeting our responsibilities and supporting a safe player experience. Information may be collected directly from you, generated through your use of the website or received from service providers where this is necessary for permitted purposes.

Account and identification details

When you register or update an account, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also request verification documents or information needed to confirm your identity, age, eligibility and ownership of an account. These checks help protect players, prevent unauthorised access and support responsible operation of the service.

Payment and transaction information

We may process information about deposits, withdrawals, wagers, account balances, payment attempts and other account activity. Payment providers may handle sensitive payment details in accordance with their own privacy notices. We may receive information about the status or outcome of a payment without necessarily storing complete payment card or banking details ourselves.

Technical, device and usage information

When you access the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, referring pages and website activity. We may also record information about pages viewed, sign-in events, session activity and interactions with features. This information assists with security, troubleshooting, performance monitoring and improving the website.

Communications and support information

If you contact us, we may keep the content of your messages, relevant account information and our responses. This helps us answer questions, investigate issues, verify requests and maintain an accurate record of support activity. We may also retain information about preferences, complaints, feedback and responsible gaming enquiries.

How we use information

Personal information may be used for the following purposes, depending on the circumstances and the services involved:

To create, administer and secure your player account.
To provide casino services, process transactions and maintain accurate account records.
To verify identity, age, account ownership and other eligibility requirements.
To carry out anti-fraud, anti-money-laundering, security and risk-management checks.
To detect suspicious, prohibited or unlawful activity and protect the website, players and service providers.
To respond to questions, resolve account issues and provide customer support.
To personalise website functions, remember preferences and improve usability.
To monitor website performance, identify technical problems and develop safer or more useful services.
To send service messages about accounts, transactions, security, policy changes and other necessary matters.
To send marketing communications where permitted and where you have provided consent or another lawful basis applies.
To meet applicable legal, regulatory, tax, accounting and record-keeping obligations.
To establish, exercise or defend legal rights and manage complaints, disputes or investigations.

We may combine information from different sources when this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes without a suitable basis or, where required, your permission. If information is needed to create or operate an account, complete verification or meet a legal obligation, choosing not to provide it may prevent us from offering some or all services.

Marketing choices

You may receive promotional messages only where this is permitted and appropriate. You can withdraw consent to marketing at any time by using an unsubscribe option in a message or by contacting us using the privacy contact details below. You may continue to receive essential service communications, such as security notices, transaction updates or account information, even after opting out of marketing.

Sharing, security and retention

Information may be shared with carefully selected service providers where they need it to perform services on our behalf. These providers may support hosting, website technology, payments, identity verification, fraud prevention, customer support, communications, analytics, security or professional services. They should use information only for authorised purposes and handle it in accordance with applicable requirements.

Information may also be disclosed where necessary to comply with a valid legal request, protect the rights and safety of players or others, investigate suspected fraud or unlawful activity, or support a business transfer or similar organisational change. We do not intend to sell personal information for unrelated purposes.

Protecting information

We use reasonable administrative, technical and organisational measures to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure systems, monitoring, verification procedures and staff or supplier confidentiality requirements. No online service can guarantee complete security, so players should use strong, unique login credentials and keep passwords and verification codes confidential.

International handling

Some technology, payment or support providers may process information in locations outside Australia. Where information is handled across borders, appropriate steps are taken to support its protection and lawful use. The privacy protections that apply may differ between countries, but information remains subject to the safeguards and purposes described in this policy.

How long information is kept

We keep information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, support, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with our procedures.

Cookies and your privacy rights

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support security, understand website usage and improve features. Some cookies are essential for core functions, while others help with analytics or relevant communications. Cookies may be placed by us or by service providers working for permitted purposes. You can manage, block or delete cookies through your browser settings. Disabling some cookies may affect the availability or performance of certain website features.

Your privacy rights

Depending on your circumstances and applicable privacy requirements, you may have rights to request access to personal information we hold about you, ask for inaccurate or incomplete information to be corrected, request deletion of information, and withdraw consent to marketing. You may also be able to ask questions about how information is used, object to certain processing or request other available privacy assistance.

To exercise your data rights, contact support@bonza96casino.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account and respond safely. We may need to verify your identity before completing a request, particularly where it involves account information or deletion. We aim to respond within a reasonable timeframe, although additional time may be needed for complex requests or where verification is required.

A deletion request may not remove every record immediately. Information may need to be retained where required by law, needed to establish or defend a legal claim, necessary for security and fraud prevention, or required to complete a transaction or maintain appropriate business records. If a request cannot be fully completed, we will explain the reason where appropriate.

Updates to this policy

This Privacy Policy may be updated when our services, technology, legal obligations or privacy practices change. The latest version will be made available on the website, with the updated date or other notice where appropriate. Players should review this page from time to time. Continued use of the website after an update may indicate acknowledgement of the revised policy, to the extent permitted by law.